Orders and Delivery

At OVO Clothing Store, we aim to make ordering and delivery straightforward for customers. We process orders through our available warehouse locations and work with shipping partners to deliver purchases to customers in the United States and internationally.

Please review the following information before placing your order.

Order Processing Time

  • Orders are typically processed and prepared for shipment within 6–14 business days.
  • Processing times may vary depending on product availability, warehouse location, and order volume.
  • During holidays, promotional events, new collection releases, and peak shopping seasons, processing may take longer.
  • Orders are shipped from the warehouse where the selected product is available.

Business days do not include weekends or public holidays.

Shipping Address Changes

Please review your shipping details carefully before completing checkout.

Once an order has been submitted, shipping addresses and shipping methods cannot be modified. We recommend checking your name, delivery address, phone number, and other order details before confirming your purchase.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing the available tracking information.

You can use the tracking details to follow your shipment through the relevant courier service.

Please allow some time for tracking information to become active after dispatch. Customers are responsible for monitoring their shipments once they leave our warehouse.

U.S. Shipping Options and Costs

We offer delivery across the United States.

  • Standard Shipping: Free standard delivery is available on eligible U.S. orders.
  • Estimated Delivery: Standard shipments typically arrive within 4–7 business days after leaving our distribution center.
  • Shipping Confirmation: Tracking details are provided after dispatch.
  • P.O. Boxes: We may be unable to deliver to P.O. boxes depending on the courier service.
  • Separate Orders: Orders placed separately may be shipped in separate packages and cannot always be combined.

Delivery estimates are not guaranteed and may change due to courier delays, weather conditions, or other circumstances outside our control.

International Shipping Options and Costs

OVO Clothing Store accepts international orders for eligible destinations.

  • International shipping availability depends on the delivery destination.
  • Shipping options and applicable charges are displayed during checkout.
  • International orders may be dispatched through express courier services.
  • Delivery times depend on the destination, customs clearance, and the selected shipping method.
  • International customers are responsible for reviewing any applicable import requirements and charges displayed during checkout.

International shipping methods cannot always be modified after an order has been placed.

Multiple Warehouse Locations

We operate through multiple warehouse locations in different countries. Orders are dispatched from the warehouse where the selected product is available and where shipment can be arranged most efficiently.

As a result, products within the same order may be shipped separately or arrive at different times.

Failed, Returned, or Unclaimed Deliveries

Please ensure that your shipping address and contact information are accurate when placing an order.

  • Incorrect Address: Customers are responsible for providing a complete and accurate delivery address.
  • Missed Deliveries: If a delivery cannot be completed, please follow the courier's instructions to arrange another delivery attempt or collection.
  • Unclaimed Packages: Packages that remain unclaimed may be returned to the sender according to the courier's procedures.
  • Refused Shipments: Refusing or failing to collect a shipment may result in additional shipping or handling charges where applicable.

Please contact our support team if your package is returned, delayed, or marked as undeliverable.

Customs, Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other charges depending on the destination country's regulations.

Any applicable charges and responsibilities should be reviewed during checkout and with the relevant customs authority.

Customs clearance may also affect the estimated delivery timeframe.

Damaged or Opened Packages

If your package arrives visibly damaged, opened, or tampered with, we recommend taking clear photographs of the outer packaging before handling or discarding it.

Please retain the packaging and contact our customer support team with:

  • Your order number.
  • Photographs of the damaged package.
  • A brief description of the issue.

We will review the information and assist with the appropriate next steps.

Contact Us

For questions about order processing, shipping, delivery tracking, or a delayed shipment, please visit our Contact Us page and get in touch with our customer support team.