Refund and Returns Policy

At OVO Clothing Store, we encourage customers to review product descriptions, sizes, colors, and order details carefully before completing a purchase.

Please read this Refund and Returns Policy before placing an order.

All Sales Are Final

All purchases made through OVO Clothing Store are considered final sale.

We do not offer returns, exchanges, or refunds for:

  • Change of mind after placing an order.
  • Incorrect size or color selection by the customer.
  • Personal preference or styling decisions.
  • Products no longer wanted after purchase.
  • Orders placed incorrectly by the customer.

Customers are responsible for reviewing all available product information before completing checkout.

No Returns or Exchanges

We do not accept standard return or exchange requests.

Once an order has been placed and accepted, customers should carefully check their purchase details before contacting us with order-related questions.

Our policy applies to regular-priced products as well as promotional merchandise, subject to any mandatory rights under applicable consumer protection laws.

Sale, Collaboration, and Limited-Edition Products

All sale items, collaboration products, and limited-edition collections are final sale.

These products are not eligible for returns or exchanges for change of mind, incorrect selection, or personal preference.

Customers should review the relevant product information before purchasing these items.

Order Cancellation

Once an order has been submitted and accepted for processing, cancellation may not be available.

We recommend reviewing your order details, shipping address, product selection, and payment information before completing checkout.

Where an order is cancelled by us after payment has been collected, any refund required will be processed in accordance with applicable legal requirements.

Damaged, Faulty, or Incorrect Products

Although standard returns and exchanges are not available, customers may still have legal rights when a product is faulty, damaged, materially different from its description, or otherwise covered by applicable consumer protection laws.

If you receive a damaged, faulty, or incorrect product, please contact our customer support team and provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging, where relevant.

We will review your concern and determine the appropriate resolution in accordance with applicable law.

Refunds Where Legally Required

OVO Clothing Store does not offer discretionary refunds for change-of-mind purchases.

However, where a refund or other remedy is required under applicable consumer protection laws, we will handle the request according to those legal requirements.

Approved refunds will generally be issued through the original payment method where possible. The time required for funds to appear in your account may depend on your bank or payment provider.

Contact Us

If you have questions about this Refund and Returns Policy or need assistance with a damaged, faulty, or incorrect product, please contact us through our Contact Us page.

Please include your order number and relevant details so our team can review your request.